Patient Support Center

Frequently Asked Questions

Everything you need to know about oncology consultations, surgical procedures, and your path to recovery.

General Info
Oral & Neck Cancers
Reconstructive Surgery
Clinical Trials
Insurance & Billing

General Consultations

Do I need a prior appointment for a consultation?

Yes, we highly recommend booking an appointment to ensure dedicated time with Dr. Tiwari. However, we prioritize emergency cases such as rapid tumor growth or severe post-surgical complications.

Do you offer Video Consultations for outstation patients?

Yes, Dr. Tiwari is available for video consultations to review biopsy reports and scans for outstation or international patients. You can book this through our website or by contacting Mr. Kaushik Patra (Assistant).

Which hospitals is Dr. Tiwari affiliated with?

Dr. Tiwari consults and operates primarily across Kolkata, including leading facilities like Desun Hospital, Charnock Hospital, and Karkinos Healthcare.

Oral & Head/Neck Cancers

Why is early screening for oral cancer so important?

Oral cancer is the commonest cancer and cause of cancer-related death in Indian men[cite: 16]. Unfortunately, about two-thirds of head and neck cancer patients are diagnosed at advanced stages, resulting in poor 5-year survival rates[cite: 21, 38]. Early screening and detection of precancerous lesions can significantly reduce mortality and morbidity[cite: 18].

Can quitting tobacco really reverse my cancer risk?

Yes. Studies show a significant risk reduction in the risk of oral cancer within the first four years of smoking cessation, and the risk reduces to that of non-smokers after 20 years[cite: 66].

Will I lose my voice after throat or thyroid surgery?

Voice preservation is a top priority. Dr. Tiwari utilizes advanced intraoperative nerve monitoring to identify and safely preserve the Recurrent Laryngeal Nerve during surgery. While temporary hoarseness can occur, permanent voice loss is rare unless the tumor has directly invaded the vocal cords.

Microvascular Reconstructive Surgery

What is a "Free Flap" in jaw reconstruction?

A free flap is a microvascular procedure where tissue, skin, or bone (like the fibula bone from the leg) is detached along with its blood supply and transplanted to the face or jaw. The tiny blood vessels are then reconnected under a microscope to restore live blood flow.

Will I be able to walk if bone is taken from my leg?

Yes. The fibula is a non-weight-bearing bone. While you will need assistance walking for the first few weeks as the donor site heals, you will eventually be able to walk, run, and resume normal physical activities.

How long does reconstructive surgery take?

Because it often involves removing the cancer and rebuilding the facial defect simultaneously, these highly complex surgeries typically take between 8 to 14 hours.

Clinical Trials (Photoimmunotherapy)

What is Photoimmunotherapy (PIT)?

PIT is a targeted cancer treatment currently in global trials. It uses a specific drug that binds only to cancer cells, which is then activated by non-thermal Near-Infrared red light, causing the cancer cells to burst without harming surrounding healthy tissue.

How do I know if I qualify for the PIT trial?

Eligibility is strictly governed by trial protocols, generally focusing on patients with recurrent head and neck squamous cell carcinomas that cannot be surgically removed. Dr. Tiwari, as a Field Clinical Trainer, can evaluate your specific medical history to determine eligibility.

Insurance & Billing

Are cancer surgeries covered by insurance?

Yes, most comprehensive health insurance policies cover oncological surgeries and necessary reconstructions. We recommend checking your specific policy regarding copays and waiting periods.

Do you offer cashless hospitalization?

Yes, cashless hospitalization is available at our affiliated corporate hospitals (like Desun and Charnock) through major Third Party Administrators (TPAs).

What documents are needed for an insurance claim?

You will need your Insurance Policy Card, Govt ID Proof (Aadhar/PAN), previous biopsy/scan reports, and consultation papers. Our billing team will assist you with the TPA pre-authorization process.

Still have a question?

If you can't find the answer you're looking for, please contact our support team directly.

Call +91 72388 68584